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11750 Sterling Avenue |
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Riverside, CA 92503 |
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Phone - (951) 352-2425 |
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FAX - (951) 352-2374 |
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Instructions for Sending Your Drive for Data RecoveryPlease complete our Pre-Evaluation Form and submit it to us (or complete the form, print it and fax to us at the FAX number listed above). HARD DRIVES Carefully remove your drive from the computer. We prefer that you send only the bare drive to us. Please contact us if you are not sure how to remove your drive from your computer. If you must send us your computer, call us and we will assist you with the packaging and shipping requirements. (Note: Our free evaluation includes return shipping by UPS Ground Service, in the continental US, for the drive only. If you must send us the computer, there will be a charge for return shipping.) Packaging your hard drive: Enclose your drive in an anti-static bag to prevent damage from electrostatic discharges. If available to you, pack the drive in the manufacturer's original shipping package. (Many drive manufacturer's will only honor their waranty if the drive is shipped in an approved package.) If this package is not available we recommend you place the drive in a sturdy corrugated cardboard box with heavy foam padding approximately 4 inches thick completely surrounding the drive. Drives Damaged by Water: If the drive has sustained water damage by flood or other disaster, please enclose the drive in a sealed plastic bag, to prevent drying out, and ship it to us immediately. Our special handling for data recovery from water damaged drives works best if we receive the drive before the media or other mechanical components dries out. OTHER MEDIA For all removable media we recommend either the manufacturer's original container or packaging specifically designed for shipping the type of media you are sending. These are available for all popular types of removable media. If the media is damaged by water please enclose it in a sealed bag before it dries. CONTROLLER For some older styles of hard drives (e.g., MFM, RLL and ESDI) and some SCSI drives we may need for you to send us the controller which was used with the drive. If necessary, please remove the controller from the machine carefully, place it in an anti-static bag, and enclose it with the hard drive packaged as above. SHIPPING THE DRIVE Send the drive or disk to us at the address shown above. We generally recommend FedEx. Even though they are a little more expensive, their service has proven to be the most reliable. To request FedEx shipping, call 1-800-463-3339 or click HERE for online service. SPECIAL REQUIREMENTS Please contact us if you have special shipping requirements or you need additional shipping instructions. You will be contacted as soon as we receive the drive to confirm arrival and as soon as possible by a service technician with the results of the evaluation. Remember, NO DATA RECOVERY.......NO CHARGE!
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